1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Personal and Contact Information

When you contact us or request our services, we may collect:

• Your name and email address.
• Your telephone number or messaging contact details, if provided.
• Your country, city, or business information, if relevant to your project.
• Your communication preferences and correspondence with us.

Project and Manuscript Information

To provide our services, we may receive:

• Manuscripts, eBooks, research papers, and academic articles.
• Book outlines, drafts, references, figures, tables, and supporting documents.
• Author biographies, book descriptions, keywords, and publishing metadata.
• Formatting specifications, editing instructions, and project feedback.
• Information required to prepare publishing or journal submission materials.

Some research projects may contain unpublished findings, confidential business information, or personal information relating to third parties. Clients should provide only the information necessary for the agreed services and ensure they have the right to share it with us.

Payment and Transaction Information

We may collect payment status, transaction references, billing information, and records necessary to manage invoices and payments.

If payments are processed through a third-party payment provider, that provider may collect and process payment card or financial information under its own privacy policy.

We do not intend to collect payment card security codes or unnecessary financial credentials through ordinary email or website contact forms.

Technical and Usage Information

When you visit our website, certain technical information may be collected, depending on our website configuration and the tools we use. This may include:

• IP address and approximate location derived from it.
• Browser type, device type, and operating system.
• Pages visited, referring websites, and interactions with website content.
• Dates, times, and diagnostic information relating to website access.

Cookies and similar technologies may also collect information, as explained below.

2. How We Use Your Information

We use information for legitimate business purposes, including:

• Responding to inquiries and preparing quotations.
• Delivering eBook writing, editing, proofreading, formatting, and publishing services.
• Providing research manuscript editing, journal selection, formatting, and submission support.
• Communicating project updates, requesting approvals, and delivering completed work.
• Processing payments, maintaining invoices, and managing client accounts where applicable.
• Improving our website, services, customer experience, and internal processes.
• Preventing fraud, protecting website security, and resolving disputes.
• Meeting applicable legal, regulatory, tax, and recordkeeping obligations.
• Sending service-related updates and, where legally permitted, relevant marketing communications.

We will not use confidential manuscript content for unrelated purposes or public promotion without appropriate authorization.

3. Confidentiality of Manuscripts and Research Papers

We understand that authors and researchers may share valuable unpublished work with us.

We treat client manuscripts, research papers, book drafts, and related project materials as confidential and use them only as reasonably necessary to deliver the agreed services, administer the project, comply with legal obligations, or carry out another purpose authorized by the client.

We do not knowingly sell unpublished manuscripts or research papers to third parties, publish them without authorization, or use them as public portfolio samples without appropriate permission.

Where access by a service provider or authorized collaborator is necessary to complete a project, we will take reasonable steps to limit access to what is needed and protect the information appropriately.

No method of electronic transmission or storage is completely secure. We therefore cannot promise absolute security, but we take reasonable measures to safeguard the information entrusted to us.

4. Legal Bases for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may rely on one or more of the following:

• Contract: To provide services you request or take steps before entering into an agreement.
• Legitimate interests: To operate our business, communicate with clients, secure our website, and improve our services, where those interests are not overridden by your rights.
• Consent: Where you have given consent for a specific purpose, such as certain cookies or marketing communications.
• Legal obligations: To comply with applicable laws, lawful requests, and recordkeeping requirements.

The legal basis will depend on the type of information and the relevant circumstances.

5. Sharing and Disclosure of Information

We do not sell personal information to third parties for their own marketing purposes.

We may disclose limited information in the following circumstances:

Service Providers

We may use trusted providers for website hosting, email, file storage, payment processing, communications, security, and other operational functions. These providers may process information on our behalf, subject to applicable contractual and legal safeguards.

Publishing Platforms and Journal Publishers

Where a client requests publishing or journal submission assistance, relevant information may need to be provided to a publishing platform, journal, publisher, submission system, or indexing-related service.

We will share information for these purposes as reasonably necessary and in accordance with the agreed project scope. Clients should review the privacy policies of the relevant third parties.

Legal and Security Requirements

We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect our legal rights, investigate suspected fraud, or address security concerns.

Business Transfers

If our business is involved in a merger, restructuring, sale, or transfer of assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

We do not authorize third parties receiving confidential materials to use them for unrelated purposes merely because they have access to those materials.

6. International Data Transfers

WebElite Solutions may work with clients, publishers, service providers, and platforms located in different countries.

As a result, personal information may be processed or stored outside your country of residence, depending on the services and technology used.

Where applicable law requires safeguards for international transfers, we will take reasonable steps to use appropriate legal and contractual protections.

The privacy laws of the country where information is processed may differ from those in your country of residence.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and meeting legal obligations.

Retention periods may vary depending on the nature of the information and the applicable requirements.

Project files and manuscripts may be retained for the duration of a project and for a reasonable period afterward to support revisions, resolve questions, or maintain relevant records.

You may request deletion of eligible information by contacting us. We will assess your request in accordance with applicable law, contractual obligations, and legitimate recordkeeping needs.

Deleting information from active systems may not immediately remove every copy from backups or archives, where retention is necessary for security, legal, or technical reasons.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand visitor interactions, and improve performance.

Depending on the tools implemented, these technologies may include:

• Essential cookies required for basic website functions.
• Preference cookies that remember selected settings.
• Analytics cookies that help us understand website usage.
• Advertising or marketing cookies, if such tools are implemented.

Where required by law, we will request consent before using non-essential cookies or similar tracking technologies.

You can manage cookies through your browser settings and, where available, our website’s cookie preference controls. Disabling certain cookies may affect website functionality.

The specific cookies used will depend on the technologies currently installed on our website.

9. Marketing Communications

We may send service-related emails about quotations, active projects, payments, delivery, and customer support.

We may also send promotional communications where permitted by applicable law. Where consent is required, we will obtain it before sending such communications.

You can unsubscribe from promotional emails by using the unsubscribe link, where available, or by contacting us directly.

Even if you opt out of marketing, we may still send essential communications concerning an active project, a transaction, or a legal obligation.

10. Data Security

We take reasonable technical and organizational measures designed to protect personal information and confidential project materials against unauthorized access, disclosure, alteration, loss, or misuse.

Depending on our systems and operational arrangements, these measures may include access restrictions, account security controls, secure service providers, and appropriate handling procedures.

Clients should also protect their own accounts, devices, passwords, and file-sharing links.

If you believe that information you provided to us has been compromised, please contact us promptly so we can assess the matter and take appropriate action.

11. Your Privacy Rights

Depending on your location and the laws that apply, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Object to or request restrictions on particular processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of certain information in a portable format.
• Opt out of certain marketing activities.
• Lodge a complaint with the relevant data protection authority.

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, contact us using the details at the end of this policy. We may need to verify your identity before processing your request.

We will respond within the timeframe required by applicable law.

12. Children’s Privacy

Our website and services are primarily intended for adults, authors, professionals, businesses, and researchers.

We do not knowingly collect personal information directly from children in a manner that violates applicable privacy laws. If you believe a child has provided personal information to us without appropriate authorization, please contact us.

If we become aware that we have collected information that must be deleted under applicable law, we will take appropriate steps.

13. Third-Party Websites and Services

Our website may contain links to external websites, publishing platforms, journals, payment providers, or other third-party services.

We do not control the privacy practices, content, security, or policies of those external services.

When you visit or use a third-party service, its own privacy policy and terms may apply. We encourage you to review those documents before submitting personal information or uploading manuscripts.

14. Third-Party AI and Digital Tools

We may use digital tools or service providers to assist with administrative, editorial, formatting, or other operational tasks where appropriate.

If a third-party tool is used to process client information, its use will depend on the applicable service arrangements, project requirements, and relevant privacy obligations.

We will not knowingly submit confidential manuscripts or unpublished research to a third-party tool for an unrelated purpose. Where a tool’s use would involve a material new purpose or require consent under applicable law, we will obtain the necessary authorization before proceeding.

Clients who have specific restrictions on the use of third-party tools should communicate those requirements before work begins so that the project can be assessed accordingly.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website technologies, services, or legal obligations.

The revised version will be published on this page with an updated effective date.

Where required by law, we will notify affected individuals or obtain consent before implementing material changes that require it.

We encourage you to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about the handling of your personal information or manuscript, please contact us:

WebElite Solutions

Website: https://webelitesolutions.com

Email: webelitesolutions.official@gmail.com

Please describe your request clearly and include sufficient information for us to identify the relevant project or communication.

We will review and respond to privacy inquiries in accordance with applicable law.